CallerDesk is a cloud telephony company providing ready-to-use voice communication platform for businesses who want to setup virtual call centers all over India.
Callerdesk cloud telephony solution offers various features to enhance communication and streamline call management. Let’s take a closer look at each of these features:
1. Virtual phone numbers: Callerdesk provides virtual phone numbers that are not tied to a physical location. These numbers can be easily assigned to users or departments, allowing for better organization and flexibility in handling calls.
2. Call forwarding: With call forwarding, users can redirect incoming calls from one number to another, ensuring that calls are never missed even when they are away from their desks or on the go.
3. IVR system: Interactive Voice Response (IVR) allows callers to interact with an automated menu system using their telephone keypad or voice commands. This feature helps in routing calls efficiently and providing self-service options for callers.
4. Call recording: Callerdesk enables the recording of inbound and outbound calls, which can be accessed later for quality assurance, training purposes, or compliance requirements.
5. Analytics and reporting: The platform provides comprehensive analytics and reporting capabilities, allowing users to gain insights into call data such as call volume, duration, peak hours, etc. These insights help in making informed decisions and improving overall call handling efficiency.
6. Integrations: Callerdesk offers integrations with other business tools enabling seamless workflows and data synchronization across different platforms.
7. Mobile app: A dedicated mobile app allows users to manage their calls, access call recordings, view analytics, and perform other essential tasks on the go using their smartphones.
8. Customization: Users have the ability to customize greetings, hold music, and call routing rules according to their business requirements, creating a personalized calling experience for their customers.
9. Click To Call: Integration with LeadSquared CRM enables users to make direct calls from within the LeadSquared platform without switching between applications.
10. Agent Popup: When an incoming call is received, Callerdesk displays a lead information pop-up to LeadSquared users, providing them with relevant details about the caller to enhance their conversation and improve customer service.
11. Sticky Agent: The Sticky Agent feature automatically routes calls to the designated lead owners, ensuring that calls are consistently handled by the assigned agents for better continuity and personalized customer experience.
12. Lead tracking and prevention of lead leakage: By tracking phone calls as leads and activities, Callerdesk helps prevent lead leakage by capturing all relevant information during a call and ensuring proper follow-up, thereby maximizing sales opportunities.
These features collectively improve communication efficiency, enhance customer service, and optimize call management in organizations using Callerdesk’s cloud telephony solution.