Gupshup’s WhatsApp solution is a bundle of advanced tools and APIs to help you enable WhatsApp for your business. Build stronger customer connections with WhatsApp Business API. Engage customers across sales, marketing, and support journeys – with their consent, conversationally, and in real-time.
1. Create marketing campaigns that convert: Send promotions, offers, and back-in-stock alerts while respecting customer permissions. Set up campaigns, send abandonment notifications, appointment alerts, and re-buy reminders. Trigger order and booking confirmations, subscription reminders, delivery updates, and more.
2. Upsell & Cross-sell with your WhatsApp store: Showcase relevant products from your catalog with WhatsApp product messages through commerce API. Send interactive multi and single-product messages to present products from your inventory. Allow adding products to the shopping cart without risking obsolete information such as price and availability.
3. Query resolution with 1:1 customer support: Complement customer care with smart Whatsapp chatbots that can handle the bulk of routine queries. Reduce response time and operational costs with canned responses and self-serve flows. Gracefully hand over to live agents for complex queries or irate customers.
4. Explore how click-to-chat ads can increase ROI and improve buyer journey. Increase brand sales by speaking with customers directly on WhatsApp using click-to-chat ads powered by Gupshup.