Auto-record and track all inbound and outbound calls of your agents
Record calls, run quality control checks, monitor performance, identify exceptionally good or bad agents in terms of call quality and closures, and give real-time feedback.
Track all text messages your agents send and receive from the leads. Also, automate “I called, but you were busy” messages from agents to leads if they are unresponsive to calls
Out-of-the-box integrations with major IVR players, like Knowlarity, CallRail, Exotel and more.
“LeadSquared has put us in complete control of our leads. It’s easy to track them, share information between teams and follow up in a timely manner. The sales team is also much more efficient, because they know exactly which leads to contact first.”
Marketing, Storm Internet