Capture all your customer activities, tickets and issues from Zendesk in LeadSquared
When a new lead raises a support ticket, Zendesk Integration automatically captures them into LeadSquared automatically. All their present and future activities are visible to you in a single platform.
Now view various issues raised by your customers and their other lead details on a single platform. Say goodbye to the hassle of switching between different platforms to check lead details and issues faced by them.
Zendesk integration helps you understand the issues your customers face regularly. Improve upon these short comings and provide your customers with a better experience.
Check various reports on LeadSquared like number of solved tickets during a duration, individual support agent’s performance and use this data to optimize your performance.
Zendesk integration captures all issues raised by your customers and these issues are automatically reflected in LeadSquared as a lead activity.
The better your customer’s experience with you, more they will love you. LeadSquared will help you pinpoint where exactly are you falling short in your customer experience efforts through reports like average time taken, number of open and resolved tickets, agent performance etc along with other lead details giving your company a better look into lead’s experience.