Squaretalk has established itself as a leader in Cloud Contact Centers. Utilizing proprietary technology specifically designed to meet the unique requirements of a contact center and integrating with over 100 business applications.
The platform provides businesses with the required tools and capabilities so that they can communicate effectively with their customers. Easy to use, deploy and secure, it is a great
solution for businesses and WFH contact center employees with large-scale operations.
1. Axiom - Centralizes all communications and enables Skill-based routing, Encrypted recordings, Interactive voice response, Automatic call Distribution, workforce management, real-time monitoring, and native integration within your CRM and Helpdesk to keep all conversations connected.
2. Matrix - Improve drastically sales team efficiency by anticipating when they will become available and controlling dialling rate and routing accordingly. Powered with Intelligent dispatching of leads to team members based on lead scoring and agent ranking.
3. Express - Multi-Channel Messaging including, SMS, WhatsApp, Viber, WeChat, and Telegram. Immediate and secure interactions with customers wherever they are and on any device they are using on their preferred channels.
4. Lynx - A visual studio and workflow automation platform built for do-it-yourself integration. Allows to sync data between 100+ business apps including Gmail, Slack, Hubspot, Tableau, Mailchimp and more.