More new sales, higher cross-sell ratios, increased customer engagement & highly productive call center & field workforce
The only front-end platform you'll ever need for your entire workforce
Integrate & speed up inquiry generation and customer conversion + onboarding from your digital channels.
Capture all banking product inquiries from every single medium – digital, phone, email, social and others. With automated screening at each step, your team will never waste a single moment on low-quality requests.
Integrate your call center with your core teams & processes. Increase the efficiency of the team: For instance, send only those leads to the call center who don’t submit an application online.
Empower the call center team to do much more than just make calls. They’ll have the complete context to the conversations, and ability to directly assign leads and conversations to different teams.
Provide all your feet-on-street teams (relationship managers, verifications, collections etc.) comprehensive details about their customers and prospects. They’ll always know the existing products, credit history and cross-sell opportunities, to make build better relationships and sales.
Generate and send custom offers for your prospects and customers. For instance, a loan and savings account customer who has excellent CIBIL score & credit repayment history, and who spends on movies often can be offered an Entertainment Credit Card.
Run highly relevant campaigns to bring your prospects and customers back to your website and avail your offers. For instance, if a customer applied for a credit card, and has been unresponsive since you can send him offers and benefits around different credit cards via email, text messages and remarketing campaigns.
Keep your prospects and customers delighted
Never waste time on redundant tasks again
LeadSquared helps us manage our lending partnerships with banks & NBFCs, and our internal processes across the lending lifecycle (sales, credit & operations) to disburse loans 30% faster than before. Our DSAs are 55% more ecient than before, and all their work is trackable.
VP - Product, Qbera