Building Customer Connections: The Growth Strategy for Businesses

Accelerate business revenue growth through customer connections, CX strategies, personalized experiences, and advanced telephony and CRM solutions.

Shibani Roy

1 min read

SALES

Building Customer Connections: The Growth Strategy for Businesses

Contents

Stronger customer connections can help businesses improve customer retention, increase lifetime value, and drive revenue growth. By prioritizing the customer experience, businesses can create a competitive advantage and stand out in a crowded market.
Reports suggest that companies leading in customer experience achieve significant revenue growth, emphasizing the positive impact of prioritizing CX. In our discussion, experts will share insights on necessary growth strategies and what they entail.

Key Discussion Points

Understanding customer needs and preferences to deliver personalized experiences
How to leverage CRM and telephony to streamline and enhance customer interactions
How to increase revenue through cross-selling and upselling to boost the company’s share of the wallet

Speakers

Navish Bijalwan
Enterprise Sales Manager, MCUBE

Arbaz Jawed
Regional Manager – SMB Sales

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Table of Contents

Shibani Roy

Shibani has been driving the webinar program at LeadSquared for more than 6 years, bringing in experts from around the world, to share their expertise on different topics. She is also a writer and an email marketing expert, having sent over 7 million emails till date. She currently leads the brand marketing initiatives at LeadSquared.