The past year has been a challenge for the lending industry. While the government and businesses took measures to combat the effects of the pandemic, one question remains. How can lending institutions show agility in the face of any new business challenges caused by unforeseen circumstances?
Key Discussion Points:
- Identification of creditworthy customers to stay ahead of the competition
- How to leverage your existing customer base to create new opportunities
- Traditional vs. Focused processes in lending
- How to improve customer experience and build lasting relationships
- Understanding how technology improves marketing penetration and aids in creating a sustainable pipeline
“Lending today has become a lot more scientific instead of being an art form.”KV Srinivasan, Executive Director & CEO, Profectus Capital
KV Srinivasan, Executive Director & CEO, Profectus Capital
An alumnus of the Indian Institute of Management, Ahmedabad (1989), KV Srinivasan is also a member of the Institute of Chartered Accountants of India (1985) and Institute of Company Secretaries of India (1987). Having worked with ICICI Prudential Life Insurance, ITC Classic Finance, Reliance Life Insurance, and Reliance Commercial Finance, Srinivasan has over three decades of experience in the BFSI sector. Srinivasan is the Director of the Finance Industry Development Council. He is also the Co-Chairman of the NBFC Committee of IMC Chamber Of Commerce.
Nilesh Patel, Co-founder & CEO, LeadSquared
Nilesh is the CEO of LeadSquared, a sales execution platform loved by over 1000 brands across the globe. He aims at helping businesses in high velocity, high volume sales to improve their sales execution and increase sales efficiencies. He is on a mission to build LeadSquared as the software partner of choice for sales execution for businesses. Previously, Nilesh was the founder of Proteans, a recognized name in the software product development services space. Nilesh has a degree in engineering from Delhi University, and before founding Proteans, he has spent four years in IBM with their microprocessor test tools division.