PSYCHē More than Doubles its Pipeline with LeadSquared

“We’ve roughly doubled the amount of leads we’re able to manage. A lot of that is due to the time-saving factor of working with LeadSquared. We’re able to cut down our turnaround time responding to inquiries and reach out to and communicate with many more leads.”

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2X+

PIPELINE GROWTH

FAST

IMPLEMENTATION

ZERO

SUPPORT ISSUES

The PSYCHē loves LeadSquared because it:

  • Ensures HIPAA compliance
  • Eliminates the need to hire IT experts for implementation
  • Increases speed-to-lead
  • Automates many processes that were time-consuming
  • Provides “wonderful” reporting capabilities
  • Costs significantly less than Salesforce
2X+

PIPELINE GROWTH

FAST

IMPLEMENTATION

ZERO

SUPPORT ISSUES

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Nashville-based PSYCHē connects people seeking mental health therapy with the right therapist for virtual or in-person sessions. Over a span of 10 years, the company has built a network of therapists in multiple states and provided its clients with research-based therapies that work.

Busting free from Salesforce

When asked why PSYCHē chose LeadSquared, director of marketing Tamara Young immediately claimed she had used Salesforce in the past but knew that customizing it to meet their needs would be cost-prohibitive.

Tamara said her team evaluated multiple “healthcare-specific” CRM platforms that offered HIPAA compliance but found each to be too limited in functionality. She went on to say when PSYCHē discovered LeadSquared they were confident it was a good fit because the software’s remarkably flexible and highly cost-effective.

Implementation was a big “ahhh”

Tamara compared the LeadSquared implementation to experience she’s had with other CRM partners in the past and was happy to report:

  • “The process was surprisingly easy, organized, and much quicker.”
  • LeadSquared made it so no software expertise was needed from PSYCHē.
  • She never gets a “no” when she makes a request for customization.

PSYCHē’s twice as productive now

“LeadSquared has really become central to our business and how we’re operating day to day. It’s improved our customer service and impacted every area of our business.”

When Tamara mentioned LeadSquared impacts every area of the business, she was just getting warmed up. She added LeadSquared has enabled PSYCHē to:

  • Cut down turnaround time responding to all inquiries
  • Keep track of all of their clinicians across the country
  • Keep track of contacts, leads, lists, and all marketing campaigns
  • Segment clients and personalize every interaction based on their histories
  • Gather insights from email campaigns to improve messaging

And finally, or perhaps, first and foremost:

  • The number of potential clients in the PSYCHē pipeline has more than doubled.

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