In today’s competitive market, delivering exceptional customer experience (CX) is essential for businesses to thrive. In this webinar, learn about the importance of CX and how it impacts revenue.
Key Discussion Points:
- Defining customer-centric experience and its essential elements
- Understanding what customers want and how it aligns with CX
- Discussing the need for CX improvement and its impact on customer retention, loyalty, and revenue
- Mastering CX with a 3-step guide to drive revenue
Speakers
![Shashi Bhushan](https://www.leadsquared.com/wp-content/uploads/2023/05/Shashi-Bhushan.png)
Shashi Bhushan
Director of Business Operations – Africa, Gupshup
![Tshidiso Tshwaedi](https://www.leadsquared.com/wp-content/uploads/2023/05/Tshidiso-Tshwaedi.png)
Tshidiso Tshwaedi
eBusiness Lead, Nestle Baby & me
![Chantelle Fraser](https://www.leadsquared.com/wp-content/uploads/2022/08/Chantelle-Fraser.png)
Chantelle Fraser
Vice President – Africa Sales, LeadSquared
![Vishal Suri](https://www.leadsquared.com/wp-content/uploads/2023/05/Vishal-Suri.png)
Vishal Suri
Associate Director – Strategic Partnerships, LeadSquared