In today’s competitive market, delivering exceptional customer experience (CX) is essential for businesses to thrive. In this webinar, learn about the importance of CX and how it impacts revenue.
Key Discussion Points:
- Defining customer-centric experience and its essential elements
- Understanding what customers want and how it aligns with CX
- Discussing the need for CX improvement and its impact on customer retention, loyalty, and revenue
- Mastering CX with a 3-step guide to drive revenue
Speakers
Shashi Bhushan
Director of Business Operations – Africa, Gupshup
Tshidiso Tshwaedi
eBusiness Lead, Nestle Baby & me
Chantelle Fraser
Vice President – Africa Sales, LeadSquared
Vishal Suri
Associate Director – Strategic Partnerships, LeadSquared
