In today’s competitive market, delivering exceptional customer experience (CX) is essential for businesses to thrive. In this webinar, learn about the importance of CX and how it impacts revenue.

Key Discussion Points:

  • Defining customer-centric experience and its essential elements
  • Understanding what customers want and how it aligns with CX
  • Discussing the need for CX improvement and its impact on customer retention, loyalty, and revenue
  • Mastering CX with a 3-step guide to drive revenue

Speakers

Shashi Bhushan

Shashi Bhushan
Director of Business Operations – Africa, Gupshup


Tshidiso Tshwaedi

Tshidiso Tshwaedi
eBusiness Lead, Nestle Baby & me


Chantelle Fraser

Chantelle Fraser
Vice President – Africa Sales, LeadSquared


Vishal Suri

Vishal Suri
Associate Director – Strategic Partnerships, LeadSquared