ICPR Boosts their Enrolment by 13% with LeadSquared!

Nelson Mejias

All our users have a lot of positive things to say about LeadSquared. It’s an easy-to-use product and there are lots of reporting options available. Our enrolment officers have an integrated platform where they can do just about anything while our managers can easily follow up and track progress on LeadSquared.

Logo of ICPR Junior College

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13%

Increase in Enrolments

Seamless

Integrations

Automated

Workflows

Simplified

Communications

ICPR Junior College loves LeadSquared for its:

  • Seamless Integration with Existing Workflows
  • Detailed Reporting and Analytics
  • Easy-to-use Automations
  • Reliable Customer Support
13%

Increase in Enrolments

Seamless

Integrations

Automated

Workflows

Simplified

Communications

Ready to get started?

About ICPR Junior College

ICPR (Instituto Comercial de Puerto Rico, Inc.) Junior College is based out of San Juan, Puerto Rico. They are a private, for-profit, 2-year educational institution with an enrolment of around 1600 students. They have been in business for over 75 years, with 5 locations all on the island of Puerto Rico.

Challenges

1. Stagnating Processes:

ICPR was unable to improve their admission officers’ performance as they followed the same system repeatedly, without any feedback.

2. Complicated Communication:

ICPR lacked a streamlined student communication channel. They struggled to ensure every candidate received sufficient information at regular intervals.

3. Software that was Tough to Use and Implement:

Tools that ICPR had used previously were difficult to implement and work with, and resulted in long, tedious implementation sessions.

Solutions

ICPR utilizes Jenzabar and CallTrackingMetrics to enhance their operations and wanted a tool that could benefit them alongside their existing workflows. They were looking for a CRM that could help them improve their communications and deliver feedback for their admissions efforts.

Feedback for a Future-Focused Team.

ICPR is a growth-focused institution that constantly strives to be the best at what they do. They struggled initially to boost their admissions officers’ performance, as they received little to no feedback. With LeadSquared’s Reporting and Analytics, performances can be evaluated, compared, and tracked. Calls made with candidates are recorded and used for training purposes.

Image that shows how ICPR Junior College takes advantage of all the reporting features available through LeadSquared.

We believe that LeadSquared has been key in obtaining the enrolment that we did this term, and the numbers are much more than what we expected.

logo of ICPR Junior College

Automation for Streamlined Communications.

With Automation, it has become effortless for ICPR to communicate with candidates. Information is also automatically added to the database, so admissions officers are well informed on a lead’s stage. Based on this information, the managers call candidates, text them, or send emails accordingly, and these too are automated for further convenience.

The officers can now do everything straight from their computer. They’re always up to date on their prospects and are avoiding lead leakage to the fullest. The senior managers can easily track whether admission goals are being met, as the database updates automatically.

Image that shows the ways ICPR Junior College can use Automations to communicate easily with candidates.

Implementation Made Easy.

With 35 years of experience in this industry, Nelson has seen it all when it comes to implementation. He has seen the most rugged software take months of hard work to implement and integrate. So, he was apprehensive about installing LeadSquared as well.  However, the LeadSquared implementation team was fast, and made it look simple.

Any issues that they faced, and any queries that they had, were resolved promptly. The implementation team catered to ICPR’s every need and built the system around their integrations and pre-existing processes.

Image that helps visualize how easy it was for ICPR Junior College to implement LeadSquared.

I would have to say this has been one of the quickest and smoothest implementations of any product that I have personally seen. LeadSquared also addressed every issue we had in a very impressive manner.

logo of ICPR Junior College

Fits Right into your Pre-Existing System!

LeadSquared’s easy third-party integrations works with Jenzabar and CallTrackingMetrics smoothly. ICPR can use their telephony provider and then record lead details with their CRM. Being a long-term customer of Jenzabar, this integration was very important to ICPR. LeadSquared had absolutely no hassles working alongside their student information system. ICPR uses all these tools together to achieve the success that they aimed for.

Results

ICPR has improved their customer service, by analyzing their admissions calls that are now recorded and stored in their database. Automations have created systematic workflows and a regimented documentation of their activities. Their admission goals are being met with ease, and they can integrate any third-party tool as they wish.

They have high hopes from LeadSquared for the future and are looking forward to more beneficial results from this partnership. They already have plans to get additional users on board to further improve their institution’s progress!